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Customer Information

Returns & Refunds Policy

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered (known as the cooling off period). This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of DVD and audio products where the item has been unsealed. This returns policy does not affect your statutory rights.

After this seven day cooling off period any returns will be at our discretion.

 

 

Refunds:

If you have purchased an item that is restricted in your area and it is confiscated or destroyed by your local customs and excise then it is not Gifts From The Gods responsibility and we cannot refund you for your purchase, Gifts From The Gods is not responsible for any item(s) unable to be delivered due to local importation laws.

Returns:

All returns must be authorised otherwise they will not be accepted.

A copy or the original invoice must be provided to show proof or purchase.

If you are returning an item(s) then you the purchaser is responsible for returning the good(s) at your expense with appropriate insurance, there is no refund for postage returns.

We cannot be held responsible for any item(s) lost or damaged during delivery back to us.

We will not accept any returns on items that have been misused.

It is the Purchaser's responsibility to take care of the goods while it is in your possession.

You may only return an item(s) if:

The item you received is damaged, if this is the case you must notify Gifts From The Gods within 48hrs of receiving and signing for your item. Once we have authorised your return the damaged item(s) must be received by us within 7 working days for a refund or replacement if one is available. All refunds and replacements will only be issued after the returned item(s) has been tested to ensure that there has been no misuse, should we find after testing that the damage has been caused by misuse or the warranty has been void Gifts From The Gods will contact you to inform you of the problem and advise what your next steps are.

Cancelations and non Faulty returns

You have the right to cancel your order and return your goods within 7 working days of your delivery by contacting Gifts From The Gods. In order to process the returns the item must not have been used and must still be sealed and in its original packing, if it is not then this implies that you have accepted the item and therefore cannot return it. Postage and packaging will not be refunded as all orders are final, all refunds will be made once item(s) have been sent back and inspected. A restocking fee of 10% of the price of goods will be deducted from your refund. Goods returned damaged or used will not be accepted and if the goods or packaging are opened / dmaged and not saleable 'as new', we reserve the right to seek recompense for the resulting loss in value. Gifts From The Gods complies with current legislation with regards to returns, specifically The Customer Protection (Distant Selling) Regulations 2000.